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SCCI 2018 Keynote talk

 

Confronting complexity through information design and plain language

Transforming complex information so that audiences can use it is tricky business. As we try to reach new and more diverse audiences for our products, services or technologies, the task of “getting it right”—content, channels, media, devices, languages, place and time—gets harder. In this talk, I argue that technical and scientific communicators can do a better job of tackling complexity by making use of insights coming from the fields of information design and plain language. Drawing on a review of the literature and on my experience, I will discuss recent trends in information design and plain language—suggesting how ideas from these fields can enhance our thinking about user experience.

About Dr. Karen Schriver

Dr. Karen Schriver is a passionate advocate for people-centered communications. Her 1997 book—Dynamics in Document Design: Creating Texts for Readers—has been called a classic. Winner of 13 national and international awards for her research, Schriver continues to influence the thinking of information designers around the world. She is currently writing a book about evidence-based information design and plain language.